Welcome to the dedicated IFA Portal

You can use the below requests to contact one or our Senior team members to help you navigate on how to use the Xplan software.

Digital Dan - Your always on Account Manager

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If the problem persists, contact support at 1300 1300 63.

If you have any questions or would like to make amendments to your contact details please use the Account changes form here.

Resources:

If you want to report an issue to our support team please use the Service Desk - Issue request form here

Alternatively if your issue is urgent you can contact our Support Help Desk on 1300 1300 63 to speak to a team member

IFA Connect

You can use IFA Connect to raise a request to the Ires teams for a set of options as below:

What can we help you with?

Xplan Software Guidance Request

Please use this option for requests for guidance on use of the Xplan application

Account changes

Please use this option for administration requests: terminations, and updates

Client Portal Configuration

Please use this option for requesting a new Client Portal, or changing an existing Client Portal

Cyber security

I have a cyber security issue or question

I have a Query not listed here

Click here if the above options do not match with your request

Request a meeting

Request a meeting with our team